# Refund policy

Marigold Bridge AI
Updated: 2026-10-27

## Confirmed technical failures

A task that is confirmed failed restores its charged generation credits once. A slow, pending or unknown provider response is checked before it is classified as failed; refreshing or reopening a result does not create another paid generation.

## Serious visual defects

Within 7 calendar days of delivery, contact support with the task ID and describe a major identity, anatomy, scene or file defect. We review the original result and may offer one replacement generation at no additional credit cost. A replacement is not automatic: it is arranged through support after review. If the service cannot resolve a confirmed delivery defect, we review a monetary refund for the affected purchase portion through the original payment method.

## Unused credits and refund requests

Request a review of unused purchased credits within 7 calendar days of purchase. Include the order reference and account email. Credits already used for successfully delivered videos are generally not refundable solely because the result is a subjective preference; applicable consumer rights remain unaffected. An account restriction does not automatically forfeit purchased credits. No refund is complete until the payment provider confirms it; bank and provider processing times vary.

## How to request help

Use Help in your account or email support@marigoldbridgeai.com. Include the order or task reference and a short explanation. Never send card details. We acknowledge requests within 48 hours and provide a decision or progress update within 7 calendar days, with further updates at that interval until resolved.

Contact: support@marigoldbridgeai.com